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Terms & Conditions

Version 1.1 · Effective May 2026 · Chosen Digital Solutions

These Terms & Conditions (“Terms”) govern your access to and use of Chosen Menu (the “Service”), a digital menu platform operated by Chosen Digital Solutions (“we”, “us”, “our”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.

The Service allows businesses to publish digital menus accessible via a permanent QR code and public URL. Customers may view published menus without registering or installing an application.

1. Account registration and business ownership

  • You must provide accurate registration information (name, email and password) and keep it up to date.
  • You must be legally able to enter into a binding agreement and authorised to act for the business you register.
  • Each account is tied to a secure authentication user and one or more business profiles you create. You are responsible for safeguarding login credentials and for activity under your account.
  • You confirm that you own or are authorised to use the business name, branding, menu content, hospitality service content and images you upload.
  • You are responsible for staff accounts you create, including assigning appropriate roles (manager, kitchen, bar, reception) and deactivating access when staff leave.
  • Acceptance of these Terms and the Privacy Policy is mandatory to create an account. Optional promotional consent is separate and not required for registration.

2. Acceptable use

You agree to use Chosen Menu only for lawful purposes and in accordance with these Terms. You must not:

  • Upload unlawful, defamatory, infringing, misleading or harmful content.
  • Attempt to gain unauthorised access to the Service, other accounts, or underlying systems.
  • Interfere with the integrity or performance of the Service, including by scraping, overloading or reverse engineering beyond what is permitted by law.
  • Use the Service to process payments from end customers for menu orders through Chosen Menu (customer table orders are fulfilment aids only; payment is handled offline by the venue unless we expressly offer otherwise in writing).
  • Misrepresent your identity, business or relationship with Chosen Digital Solutions.
  • Share account credentials or resell the Service without our prior written consent.

3. Menu content, prices, images and accuracy

  • You are solely responsible for the accuracy, legality and currency of all menu items, descriptions, prices, allergens information, images, offers and business details you publish.
  • Chosen Menu provides tools to update content at any time; it is your responsibility to keep information correct so that customers are not misled.
  • Images must be ones you own or have rights to use. Do not upload content that infringes third-party intellectual property or privacy rights.
  • We may remove or restrict content that violates these Terms or applicable law, without prior notice where reasonably necessary.

4. QR codes and availability

  • Each business receives a permanent menu identifier and public route in the form /m/{permanentMenuId}. Changing templates, logos, colours, items or prices does not change the QR code or public URL.
  • You may generate and print QR codes that point to your permanent menu URL. You are responsible for physical placement and quality of printed materials.
  • Public menus are available when your account is active and your menu is published. If your trial expires, subscription lapses, or the account is suspended, public access may be limited or disabled until the issue is resolved.
  • We aim for high availability but do not guarantee uninterrupted access. Maintenance, outages of third-party providers (e.g. our platform, hosting, payment processors) or force majeure may affect the Service.

5. Subscription plans, payments, renewals and cancellations

  • New accounts may receive a free trial period (currently 30 days) as described at signup. Features available during trial are as configured in the product.
  • Paid plans may include monthly, yearly and lifetime options. Current prices are shown in the dashboard and may be updated; changes to future renewal prices will be communicated reasonably in advance where required.
  • Payments are processed by Paystack. By paying, you also agree to Paystack’s applicable terms. We do not store full payment card details.
  • Subscription status, plan and end dates are recorded on your business profile after successful verification of payment (including via server-side verification and webhooks).
  • Unless stated otherwise for a specific plan, subscriptions may require manual renewal before expiry to avoid interruption. Lifetime plans, where offered, remain subject to these Terms and acceptable use.
  • Fees are generally non-refundable once payment is confirmed, except where required by Kenyan consumer law or where we agree in writing. Contact us promptly if you believe a charge was made in error.
  • You may stop using the Service at any time. Cancellation does not automatically delete your data; see the Privacy Policy for deletion requests.

6. Account suspension and termination

We may suspend or terminate access, with or without notice, where reasonably justified, including if:

  • You breach these Terms or the Privacy Policy.
  • Payment fails or a subscription expires and is not renewed where required for continued access.
  • We reasonably believe the account is used for fraud, abuse or unlawful activity.
  • We are required to do so by law or to protect the Service, other users or the public.

You may request account closure by contacting us. Upon termination, public menu access may be disabled and we may delete or anonymise data in line with our Privacy Policy and legal obligations.

7. Intellectual property and platform ownership

  • Chosen Menu, including its software, design, trademarks, logos (except your own branding) and documentation, is owned by Chosen Digital Solutions or its licensors. You receive a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes while your account is in good standing.
  • You retain ownership of your menu content, images and business branding. You grant us a licence to host, display and process that content solely to provide and improve the Service.
  • You must not copy, modify, distribute or create derivative works of the platform except as expressly allowed.

8. Service limitations and liability

  • The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by Kenyan law, we disclaim warranties of uninterrupted availability, fitness for a particular purpose and non-infringement.
  • We are not responsible for the accuracy of menu prices or content you publish, for your relationship with your customers, or for offline fulfilment of orders or requests.
  • Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Kenyan law.
  • Subject to the above, our total aggregate liability arising out of or in connection with the Service in any twelve-month period is limited to the fees you paid us for the Service in that period (or, if none, KES 5,000).
  • We are not liable for indirect, incidental, special or consequential loss, loss of profits, loss of data or business interruption, except where such limitation is prohibited by law.

9. Privacy and data protection

Processing of personal data is described in our Privacy Policy. You agree to comply with applicable data protection laws, including the Data Protection Act, 2019, in respect of any personal data you collect or process using the Service (for example, if you record guest details outside the platform). You must not use Chosen Menu to collect special-category or children’s data beyond what the product is designed to support.

10. Contact and dispute resolution

For support, billing or legal notices related to these Terms:

These Terms are governed by the laws of the Republic of Kenya. The parties will first attempt to resolve disputes in good faith. Subject to mandatory consumer protections, courts in Kenya have exclusive jurisdiction.

11. Changes to these Terms

We may update these Terms from time to time. The version and effective date appear at the top. Material changes will be notified through the Service or by email where appropriate. Continued use after the effective date constitutes acceptance of the updated Terms, except where applicable law requires explicit consent.

12. General

  • If any provision is held unenforceable, the remainder continues in effect.
  • Failure to enforce a provision is not a waiver.
  • These Terms, together with the Privacy Policy and any plan-specific notices in the dashboard, form the entire agreement between you and us regarding the Service.

Last updated: May 2026 · Version 1.1